Zing is closed.

How to contact Zing

Our team is still here to help you. Below are some examples of how we can help, but if you need anything else please send an email to support@zing.me from the email address you had registered with Zing and the team will do their best to support you.

In your email, please include your full name, address, postcode (from when you held your account with us) and date of birth so that we can confirm your identity.

Please note that some internet providers might block our emails from time to time which means you might not receive our responses. If you think you’re missing information from us, please either contact us from a different email address or include a telephone number which we can use to call you.

Our opening hours are 09:00 – 17:00 UK time Monday to Friday excluding bank holidays. We may change these from time to time.

If you still have money in your closed account

To get your money back, please send an email to support@zing.me from the email address you had registered with Zing, including:

• Your full name
• Your address and postcode (when you held the account with Zing)
• Your date of birth
• The name, sort code, and account number of the UK bank account you wish to transfer the money to. The name on the account must be the same as the name on your Zing account

We will let you know if we need anything else to help us match your identity to your closed Zing account. Please bear with us while we perform these checks.

We will return your money in GBP.

We will hold your money for six years after we close. If you do not contact us during that time to get your money back, we will donate your money to a charity of our choice in or around May 2031. You will not be able to get your money back after this date.

If you want to raise a dispute on a transaction made with your Zing card

You can raise a dispute about a transaction made with your Zing card within 120 calendar days of the transaction.

To help us find your details and help with your dispute, please include the information below in your email:

• Your full name
• Your address and postcode (when you held the account with Zing)
• Your date of birth
• A short summary of the transaction
• Date and time of the transaction
• Transaction amount
• Merchant’s name
• The reason for the dispute
• Evidence of any communication with the merchant

If you believe you’re a victim of an APP scam.

An APP scam is when a scammer tricks you into making a payment and either:

• You meant to transfer money to someone’s account, but were tricked into transferring it to a different person
• You transferred money to an account for what you thought was a genuine purpose, but which was fraudulent

Industry-wide rules apply to APP scams when the scammer has pretended to be someone else, or has tricked you about the reason for the payment.

For more information on APP scams check out our Terms and Conditions or contact our team at support@zing.me .

If you think that you have been a victim of an APP scam, it is very important that you tell us as soon as possible as you might be able to claim your money back.

So we can help you as quickly as possible, please send an email to support@zing.me and include the following information:

• Your full name
• Your address and postcode (when you held the account with Zing)
• Your date of birth
• A description of what happened
• Details of the payment(s) including date, time, amount and the currency
• Details about the recipient including if you’ve sent money to them before
• Confirm if you know the recipient
• If possible, have you tried to contact the recipient for a refund?
• Have you contacted the police and Action Fraud?
• A copy of any communication(s) with the recipient, the police and/or Action Fraud

Where necessary, we may share relevant information you provide to us with other account providers and the police.

If you haven’t done so already, we may ask you to contact the police.

If you’d like to file a complaint

To help us find your details and deal with your complaint, please include the information below in your email:

• Your full name
• Your address and postcode (when you held the account with Zing)
• Your date of birth
• Details of your complaint (what happened, when it happened, and how it happened)

We’ll let you know any further information needed and the next steps in our response.